FAQ’S – FREQUENTLY ASKED QUESTIONS

 

1) Why MayfairGlobalEvents?

2) How do I find particular tickets for an event?

3) What are my delivery options?

4) How do I contact customer services?

5) How will I receive my tickets?

6) How can I be sure I will receive my tickets?

7) What if my tickets are lost or stolen?

8) Why is the price printed on ticket is different to what I paid?

9) What is the market value?

10) What is my reference number?

11) What happens if I cant remember or forget my reference number?

12) How do I know these particular changes to amy order form have been made?

13) When do you take the money from my credit card?

14) What types of payment do you accept?

15) How do I know that my transaction is secure and that any personal informaiton is protected?

16) How can I track my order?

17) What if I cannot attend the event due to illeness or a last minute change of plan?

 

1)Why MayfairGlobalEvents?

• MayfairGlobalEvents is working under the authority/accountability of UK and Americas ticket Association
• Dedicated customer services
• 24 Hour help line
• Ask any question about your intended booking or email us for any events you can't find on the site.

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2)How do I find particular tickets for an event?

We specialize in providing tickets with the best seats and cheapest prices. In order to search for a particular event, you can either follow the links provided on the left hand side of the site, or type a keyword into the “search” box located on the top right hand corner of the page and then click the “search” link in order to process your information and view your results.

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3)What are my delivery options?
Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process.
Generally, some of the following delivery methods may be offered, subject to additional restrictions some of which are described further below:

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Box Office Collection
Depending on the circumstances and for some events, you may have to collect your tickets from our Box Offices near the venues.
In order to pick up your tickets, you may be required to present:

• A valid photo ID, driver's license or passport.
• The credit card you used to purchase the tickets.
• Your confirmation number.

The box office will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets from MayfairGlobalEvents or if the photo on the ID does not appear to be the photo of the person retrieving the tickets.

Special Delivery
For events that occur in the UK, but only if you make your ticket order at a time that is sufficiently before the date of the event

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4)How do I contact Customer Services?
We are open Monday-Friday, 9.30 am to 6.30 pm. However, you can browse and shop on our web site for tickets 24 hours a day, 7 days a week.

Ticket Hotline: 08700-054-590
Fax: 0870-005-6791
E-mail: sales@mayfairglobalevents.com

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5)How will I receive my tickets?
Your tickets will be delivered via Royal Mail Special Delivery. Delivery options will vary, depending on the methods of delivery the ticket seller offers.
Please note that MayfairGlobalEvents cannot be held liable for any failure by the Royal Mail to deliver your tickets. If there are any problems receiving your tickets, please call our ticket hotline on 0870-005-4590 and we will do our very best to help.

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6)How can I be sure I will get my tickets?
All transactions on MayfairGlobalEvents are covered by our guarantee. We make every effort to get your tickets delivered to you in advance. If you book your tickets the day before the event, or if we haven't received the tickets from the distributors in time to mail them, we will send one of our customer service specialists to deliver the tickets to you at the venue at no additional cost.
Our office will contact you in advance and provide you with the contact details of our customer service specialists. Our representative will also be provided with your details and will be waiting for your call when you arrive at the venue.

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7)What if my tickets are lost or stolen?
Please safeguard all tickets and handle them as if your life depended on it. Lost or stolen tickets will not be replaced. Please note that direct sunlight or heat can damage some tickets, so be very careful about your decision making.

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8)Why is the price printed on the ticket different to the price I paid?
Tickets to high demand events usually trade above face value. At MayfairGlobalEvents we are committed to providing a free and open marketplace, where ticket prices are based on their market value.

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9)What is Market Value?
Market Value is the price consumers are willing to pay for a ticket to a specific event. Sometimes it is less than the price printed on the ticket and sometimes it is more.

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10)What is my Reference Number?
Once you have booked your tickets with MayfairGlobalEvents, you will receive an instant confirmation email with a Reference Number. To quicken any phone or email enquires when contacting MayfairGlobalEvents, please make sure you that you quote this Reference Number given to you.

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11)What happens if I can’t remember or lose my Reference Number?

Here at MayfairGlobalEvents, we aim to find the solution to every problem. If you have made a booking, but have lost your Reference Number, after receiving our confirmation e-mail then there is no need to worry. Due to our advanced system we have other ways which enable us to confirm your booking details/make any necessary changes to your order. You can either state your name, e-mail address or credit card number in order to help us locate your order form.

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 12)How do I know these particular changes to my order form have been made?
Once you have contacted us and the necessary changes have been made (for example change of address, credit card number etc) then we will send you a confirmation e-mail of your order form, with the changes that have been made.

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13)When do you take the money from my credit card?
Before taking any credit card payments, we make sure that the tickets you have ordered are with us. Here at MayfairGlobalEvents, customer care is our main priority.

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14)What types of payment do you accept?
We accept payment by all major credit cards and debit cards:

• VISA
• MasterCard
• American Express
• Maestro

The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require the order to be delivered to an alternate address (different to the address you originally stated) we will need to be informed either by telephone or via e-mail.

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15)How do I know that my transaction is secure and that my personal information is protected?
MayfairGlobalEvents ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology. All transactions are conducted on our Web site through a secure browser and are protected by SSL software (the industry standard and the best software available today for secure online commerce business.) All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. The small padlock on the left hand corner of our site proves just how secure we are.

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16)How can I track my order?
Please call our office on 0870-005-4590 and our friendly customer service specialists will be more than happy to assist you.

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17)What if I can’t attend the event due to illness or a last minute change of plan?
If a circumstance appears in which you cannot attend the event, please contact our customer services team who will try to help you any way they can. We may very well have other buyers whom are willing to purchase the tickets from you.

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